Search Fisher Scientific
Support Plans Tailored to Your Unique Needs
Laboratory and scientific equipment are major investments and one that is important to your lab. Protecting and optimizing that investment on your own is time consuming, expensive and confusing.
Thermo Fisher Scientific provides a complete portfolio of services and support solutions designed to help you improve productivity, reduce total cost of ownership and ensure performance throughout your laboratory. This extends the lifetime of your equipment investment while providing you convenient access to quality service and parts and eliminating the uncontrollable cost of unplanned maintenance and repairs. That translates to lower costs, less time and less confusion for you.
SCIENTIFIC EQUIPMENT SUPPORT PLANS |
Premium Plan |
Essential Plus Plan |
Essential Plan |
Proactive Support Plan |
Resources |
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Firmware/ Software Updates (Within Same Version) |
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Service History Tracking |
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Service Reviews via Call History |
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e-Support Online Technical Resources |
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Preventive Maintenance Services |
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Onsite Preventive Maintenance |
One (1) |
One (1) |
One (1) |
One (1) |
PM Part Kits (AAG 30 & 35 only) |
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Onsite Corrective Services |
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Priority Onsite Support (Klang Valley) |
Up to Two (2) days |
Up to Three (3) days |
Up to Five (5) days |
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Priority Onsite Support (Peninsular Malaysia) |
Up to Three (3) days |
Up to Five (5) days |
Up to Five (5) days |
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Priority Onsite Support (West Malaysia) |
Up to Five (5) days |
Up to seven (7) days |
Up to Seven (7) days |
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Onsite Visits - Labor & Travel |
Unlimited |
Unlimited |
Two (2) |
Add-on |
Replacement of Factory-certified Parts |
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Discounted Service products |
10% Discount |
8% Discount |
5% Discount |
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Add-on Services |
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Qualification Services |
Add-on |
Add-on |
Add-on |
Add-on |
Additional PMs |
Add-on |
Add-on |
Add-on |
Add-on |
Service Enquiry Form
When you submit this form, it will not automatically collect your details like name and email address unless you provide it yourself.